Flight Plan Complaints
FILE - In this Nov. 19, 2009 file photo, Frank Howe, center, uses his cell phone to find information to book a flight to Boston after finding his original flight was canceled by Delta Airlines at Hartsfield-Jackson International Airport, in Atlanta. Each year, passengers file thousands of complaints about airlines with the federal government, but travel experts say you should take your grievances to the airline first.(AP Photo/Gregory Smith, file)
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